Our Guarantee

30 DAY MONEY BACK GUARANTEE

If you are not satisfied, within 30 days of moving into your new home, we’ll refund 50% of your initial up front costs.

That’s right, if you believe Split Level Homes Australia failed to deliver on its promises, we’ll honour this money back guarantee — no questions asked.

If our communications with you throughout the process were the problem, we’ll refund your money. Likewise if you’ve concluded that we don’t know what we’re talking about.

Or if you are just plain unhappy with what you got, just contact us — no questions asked. We’ll issue a refund.

Your word is enough. You don’t even need to give a reason for it… although we’d love to know why, so we can make sure it never happens again. We’ll make the refund.

Our guarantee is that simple. It’s a rock solid statement of confidence in our abilities as a
split level builder.

SUBJECT TO THE FOLLOWING

The Split Level Homes Australia Money Back Guarantee is subject to the following terms and conditions:

  • Applies to homes designed and built through Split Level Homes Australia (ACN: 135 600 994).
  • Applies to homes designed and built in Australia only.
  • “Initial up front costs” are deemed to be the fees charged for concept design preparation of plans (stage 1), not the total design or building contract price.
  • Claims must be received in writing within 30 calendar days starting from the day after you move into your new home.

The Split Level Homes Australia Money Back Guarantee does not apply to:

  • Homes built from building plans provided by clients.
  • Homes built through a builder other than a Split Level Homes Australia-endorsed builder.
  • Agreements terminated by the builder or client before handover of the home.
  • Projects where we provide project management services only.
  • Any other discount, offer or promotion that is also offered.

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  • CONTACT

    Leanne Irvine
    // Director
    0403 570 250
    Email Leanne Today

    OUR GUARANTEE

    That’s right, if you believe Split Level Homes Australia failed to deliver on its promises, we’ll honour this money back guarantee — no questions asked.

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